We accept returns for most non-customized or pre-printed apparel items under the following conditions:

• Timeframe: Items must be returned within 30 days of the delivery date.
• Condition: Items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.
• Proof of Purchase: A valid order number or proof of purchase is required for all returns.
• Ineligible Items: Apparel items are NOT eligible for returns, including:
  • Final sale items (clearly marked as such at the time of purchase)
  • Personalized or custom items (e.g., custom-printed apparel)
  • Underwear, swimwear, or other items deemed non-returnable for hygiene reasons

2. How to Initiate a Return

To return an item, please follow these steps:

1. Contact Us: Email us at service@franchiseprintshop.com with your order number and reason for the return within 30 days of delivery.
2. Receive Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA number will not be accepted.
3. Ship the Item: Package the item securely in its original packaging and ship it to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
4. Inspection: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your return.

3. Refunds

If your return is approved:

• Refund Amount: We will issue a refund for the purchase price of the item, excluding original shipping costs, unless the return is due to our error.
• Processing Time: Refunds will be processed within 7-10 business days of receiving and approving the returned item.
• Payment Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we may issue a store credit.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item). Return shipping costs are the responsibility of the customer unless otherwise stated.

4. Exchanges

We offer exchanges for eligible items, subject to availability. To request an exchange:

• Follow the same return process outlined in Section 2.
• Indicate your preference for an exchange (e.g., different size, color, or item) when contacting us.
• If the replacement item is more expensive, you will be responsible for paying the price difference. If it is less expensive, we will refund the difference.
• Exchanges are subject to the same eligibility conditions as returns (e.g., within 30 days, unused condition).

5. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Contact us within 7 days of delivery at service@franchiseprintshop.com with your order number, a description of the issue, and photos (if applicable).
• We will provide a prepaid return shipping label and either replace the item at no additional cost or issue a full refund, including original shipping costs, at your discretion.
• Items damaged due to misuse or improper care are not eligible for this provision.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

• Final sale items (marked as such at the time of purchase)
• Custom or personalized apparel
• Items marked as non-returnable for hygiene reasons (e.g., underwear, swimwear)
• Items that have been worn, washed, or damaged by the customer

7. International Returns

For international orders:

• Returns are accepted within 30 days of delivery, subject to the same eligibility conditions.
• Customers are responsible for return shipping costs, including any customs fees or duties, unless the return is due to our error.
• Refunds will exclude any international shipping costs unless the return is due to a defective or incorrect item.

8. Store Credit

If you prefer, we can issue store credit instead of a refund for eligible returns. Store credit:

• Will be issued in the form of a gift card or credit code.
• Can be used for future purchases on apparelprintshop.com.
• Is non-transferable and has no expiration date (unless otherwise required by law).

9. Changes to This Policy